Implementation of the Analytical Hierarchy Process and Technique for Order of Preference by Similarity to Ideal Solution in Supplier Performance Measurement: A Case Study in Private Hospital
DOI:
https://doi.org/10.52909/jemeb.v4i2.231Keywords:
AHP, TOPSIS, Supplier Assessment, Supplier PerformanceAbstract
The assessment and selection of suppliers is a crucial and strategic decision in hospitals. This decision must be objective and clearly measurable, minimizing intuition and habitual factors. The Equipment and Material Procurement Section (PPM) in Hospital, tasked with managing the procurement of equipment and materials, including office supplies (ATK) and printing, medical and non-medical inventories, nutritional needs, technical procurement, and household procurement, has been evaluating suppliers. However, these evaluations have not yet employed a clear and structured method. Therefore, a systematic, structured, and accountable method is needed to assess supplier performance. This study aims to evaluate the performance of vegetable suppliers for nutritional needs at Immanuel Hospital. Using an exploratory qualitative method with a case study approach, it implements a decision support system model based on the Analytical Hierarchy Process (AHP) combined with the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). The AHP Consistency Ratio was found to be less than 0.01, indicating consistent criteria determination. The criteria for evaluating supplier performance included Supplier Responsiveness to Changes (38.6%), Delivery Reliability (28.2%), Cost Factor (11.7%), Supplier Flexibility (11.3%), and Quality (10.1%). Based on the supplier ranking determined by the TOPSIS method, SP 1 was identified as the supplier with the best performance, followed by SP 2 in second place, and SP 3 in third place.
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