Digital Financial Management in Airline Booking Systems : Efficiency, Security, and Customer Satisfaction
DOI:
https://doi.org/10.52909/jbemk.v4i2.211Keywords:
Digital Financial Management, Airline Ticket Booking, Efficiency, Security, and Customer SatisfactionAbstract
The purpose of this article is to qualitatively analyze digital financial management on operational efficiency, transaction security, and customer satisfaction in the airline booking system, as well as identify the relationship between these three variables to provide strategic recommendations for the aviation industry. This article uses a qualitative approach by searching for scientific articles that are related to the variables in this scientific article. Journals obtained are not only accredited national journals, but also reputable international journals such as MDPI, Science Direct, Emerald and others. The results of this research will later be used to support the results of existing research, as well as the researcher providing views or perspectives as a result of the research. Digital financial management in the airline booking system not only improves operational efficiency and customer satisfaction, but also becomes a strategic element in ensuring transaction security and service personalization. The right integration of information technology, data security, and artificial intelligence-based analysis is the key to building a responsive, reliable, and sustainable system in the digital era.
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