Strengthening Organizational Performance through Gender Policy, Work Environment, and Social Support in High-Pressure Institutions: A Study of Densus 88 AT POLRI

Abstract

This study aims to investigate how gender policy and work environment influence job satisfaction, with social support acting as a mediating variable, within the high-pressure context of Densus 88 AT POLRI—a tactical unit of the Indonesian National Police. Using a quantitative correlational design, data were collected from 150 active personnel selected through purposive sampling based on criteria such as tenure and rank. The research employed a structured questionnaire adapted from validated instruments measuring gender inclusivity, work environment conditions, social support, and job satisfaction. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4.0. The results demonstrate that both gender policy and work environment have significant direct effects on job satisfaction, while social support plays a critical mediating role, enhancing the influence of the other variables. The findings reveal that inclusive policies and psychologically supportive environments substantially improve personnel satisfaction, especially when reinforced by peer and supervisory support systems. This has important implications for law enforcement agencies operating under high stress: integrating organizational justice, psychosocial support, and safe work environments is vital for workforce retention and effectiveness. The study contributes theoretically by extending the job satisfaction model to high-risk policing environments and practically by informing policy recommendations for leadership development, gender equity, and mental health interventions.